At FreshUpSkin, we aim to deliver your orders safely and on time. This Shipping & Delivery Policy explains how orders placed through www.freshupskin.com are processed and delivered.
Shipping Location
FreshUpSkin currently provides shipping within India only.
We do not currently offer international shipping.
Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders may take additional time to process during weekends, public holidays, promotional periods, or due to unforeseen circumstances.
Delivery Time
After dispatch, orders are generally delivered within 7–15 business days, depending on the delivery location and courier service.
Delivery times may vary for remote or difficult-to-reach locations.
Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.
Shipping charges may vary depending on the order value, delivery location, or applicable promotional offers.
Order Tracking
Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or other available communication channels.
You can use the tracking information to check the status of your shipment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
FreshUpSkin will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Delayed Delivery
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Courier-related issues
- Public holidays
- Natural disasters
- Transportation disruptions
- Incorrect address or contact information
- Remote delivery locations
- Other circumstances beyond our reasonable control
If your order is delayed, please contact our customer support team with your order details.
Damaged Package
If you receive a package that appears damaged or tampered with, please contact FreshUpSkin as soon as possible and preferably within 48 hours of delivery.
We may request photographs or videos of the package and product to investigate the issue.
Failed Delivery
If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the customer refuses or does not accept the shipment, the courier may make another delivery attempt or return the package to us.
Additional shipping or re-delivery charges may apply where permitted.
Contact Us
For questions regarding shipping or delivery, please contact FreshUpSkin through the contact details available on www.freshupskin.com.
You can also send your question through our Contact page.
Beauty, Personal Care & Wellness.